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FAQ

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Delivery

What are the delivery times?

Throughout the day, at checkout you'll find all the available delivery slots for your ZIP code.

Where do you deliver?

We deliver everywhere in the United Kingdom with the exception Northern Ireland and the below listed ZIP codes in Scotland, this is because we ship frozen and we cannot guarantee frozen products without next day delivery.

Scottish Highlands - AB31-AB56, FK17-21, IV1-39, IV52-54, IV63, KW0-14, PA21-40 (excluding PA38), PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA38, PA41-49, PA60-78, PH42-44, ZE1-3

The below destinations also don’t offer next working day delivery.

  • Channel Isles
  • Isle of Man
  • Isle Of wight
  • Scilly Isles
  • Northern Ireland

What happens if I'm not home when the dumplings are delivered?

We deliver with dry ice in insulated recyclable bags. It will keep the right temperature for a good while so it will be ok seating on your doorstep until you get back home. However, once you are home, get them in your freezer ASAP.

What if my delivery did not arrive on time?

We deliver with an external partner (DPD), and sometimes there are external factors we cannot control (traffic, weather, stepmom/dad...). Please do let us know as fast as possible if your delivery did not arrive, we'll make sure to reschedule it for you. If the dumplings are delivered after the chosen day, please do not consume them as it might not be food safe.

Is the packaging recyclable?

Yes, everything, from the dumpling boxes to the insulating pouches is fully recyclable.

Other

I paid but did not receive a confirmation, is my order coming?

Order confirmations are sent automatically once the payment is processed. The email might have ended up in your spam; if no email has been received, your order will probably not have been processed. Contact us if there is any issue.

Can I cumulate discount codes?

Nope. All discount codes are for unique use.

Our Food

What's the expiry date of your products?

Usually, all our frozen products are delivered with a shelf life between 1-6 months. You can find the expiry date on every single box!

Why do you have non standard flavours?

This is how we roll. We live to experiment and love food because we consider there should be no boundaries.

Should I defrost the dumplings before steaming them?

No. Steam straight from frozen (make sure the steam is as strong as possible!)

Is any dumpling gluten free?

All our dumplings contains gluten.

Any vegan or vegetarian options?

Hell yes! All vegan products are labelled with 2 leaves, vegetarian products with 1.

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